Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. įixing Print Quality Problems for the HP Photosmart Premium All-in-One Printer Series (C309). HP Photosmart Premium C309G Printer - Color or Black Ink Not Printing. If it copies fine, then please perform all the steps from these links If the unit is under warranty, the manufacturer’s warranty will take care of replacements or repairs. They will be happy to assist you immediately. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear. Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect To do this, please contact HP phone support by following these steps: If it still fails then the printer has a hardware issue and needs to be serviced. If it fails to copy, then try with different cartridges. If it copies fine, then the issue could be software related. Please place the required document face down on the flatbed scanner and touch the copy button. Please try to make a few copies directly from the printer without any intervention from the computer.Have you bypassed power strips and checked?įor starters, please try to make a few color copies directly from the printer without any intervention from the computer.Did you try to make a few copies in color directly from the printer without any communication from the computer?.I take it as a privilege to share this platform with you.įor better clarity and to assist you better, I would require more information regarding this: You are a valued HP customer and we appreciate you greatly for doing business with HP. We greatly value your relationship with HP. It is always a privilege to work with technical specialists like you. Stupendous diagnosis and spectacular analysis of the issue before posting. I read your post about printing issues with the printer not printing in black. Hi for stopping by the HP Support Forums! Good day. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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